Support
We're here to help. Reach out and we'll get back to you within 24 hours.
What we can help with
- Account setup, login issues, or trouble verifying your student email
- Reporting another user for harassment, fake profiles, or inappropriate content
- Questions about your data, privacy, or how to delete your account
- Bugs, crashes, or anything not working as expected in the app
- General questions about how Rumii works
Before you reach out
Check our Privacy Policy and Terms of Service — many common questions about data, account eligibility, and platform rules are answered there.
Safety concerns
If you feel unsafe or are dealing with an urgent situation involving another user, please contact local authorities first. You can also email us immediately at team@rumiapp.ca and we will prioritize your report.